CTL LX VoiceSupport - Manual (Page 11)

VoiceSupport LX User’s Guide 9
Calling a Message Center Mailbox
Your System Administrator usually sets up a Message Center Mailbox for callers who dial the Automated
Attendant from a rotary dial phone. A Message Center Mailbox is a “catch-all” type of mailbox that lets rotary
dial callers leave a message without dialing any codes. At some point in the day, someone in your company
must call the Message Center Mailbox, listen to the messages, then forward them to the appropriate
mailboxes (see
Listening to Messages and Using the Listening Options).
There are four features in this guide not applicable to a Message Center Mailbox; record and send a
message (by pressing R S), record a reply (by pressing R E), record a Mailbox Greeting (by pressing G),
record and send a Future Delivery Message (by pressing F D).
The Voice Mail system plays the same set of prompts that it plays for a Subscriber Mailbox.
To call a Message Center Mailbox
If the Message Lamp at the Message Center extension is flashing, this means there are messages in the
Message Center Mailbox.
1. From an extension:
➱ Get an intercom dial tone and dial the Voice Mail system’s extension.
If the Message Center extension has a Message Key, pressing it may access the mailbox (this
depends on the phone system).
2. From outside:
➱ Dial the Voice Mail system’s telephone number.
3. f you hear the company greeting, dial # (or other log-on code).
4. If a mailbox is requested, dial Message Center Mailbox number.
5. If a security code is requested, dial the Message Center Mailbox security code or dial * to return to
the prompt
Please enter your mailbox number.
Calling a Future Delivery Mailbox
A Future Delivery Mailbox stores Future Delivery Messages (for information on Future Delivery Messages,
see page 20). The Voice Mail system sends a Future Delivery Message to other mailboxes on the
programmed date and time for delivery.
If necessary, you can call the Future Delivery Mailbox to listen to and erase a Future Delivery Message before
the Voice Mail system sends it. You can also access all the other listening options except: record a reply (by
pressing R E), have the message forwarded (by pressing M F), and make a call to the message sender (by
pressing M C). Besides listening to the Future Delivery Message, the only other feature you can access after
calling a Future Delivery mailbox is Getting the Time and Date.
To call a Future Delivery Mailbox
1. From an extension:
➱ Get an intercom dial tone and dial the Voice Mail system’s extension.
2. From outside:
➱ Dial the Voice Mail system’s telephone number.
3. If you hear the company greeting, dial # (or other log-on code).
4. If a mailbox is requested, dial the Future Delivery Mailbox number.
5. If a security code is requested, dial the Future Delivery Mailbox security code or dial * to return to the
prompt
Please enter your mailbox number.