CTL LX VoiceSupport - Manual (Page 13)

VoiceSupport LX User’s Guide 11
About Your Incoming Call Options
About Call Queuing
With Call Queuing, the Voice Mail system lets your Automated Attendant callers queue (“wait in line”) for your
extension when you are busy on a call.
It works like this:
When your line is busy, a caller hears this message: Extension XXX is busy. To leave a message, press 1.
To wait for the extension to become available, press 2. For other options, press 3. If the caller presses
2, the Voice Mail system queues the caller. When you hang up your call, the Voice Mail system puts the first
waiting call through. Callers choosing to abandon the wait have these options: they can leave you a
message, return to the Automated Attendant, or hang up.
If you would like your Automated Attendant callers to have this queuing option, see your System
Administrator.
Notes: The Voice Mail system will not queue callers if the required number of idle Voice Mail ports is not
available. The Voice Mail system activates Call Waiting instead, if Call Waiting is on.
The Voice Mail system will not activate Call Queuing if Auto Attendant Do Not Disturb or the Paging
Message is on.
Call Queuing may not be available on your Voice Mail system.
About Call Announcing
With Call Announcing, the Automated Attendant lets you know who is calling. For more information, see
Changing the Call Announcing Option. Your mailbox must be programmed for Call Announcing in system
programming. Call Announcing may not be available on your Voice Mail system.
About Call Waiting
With Call Waiting, the Voice Mail system lets Automated Attendant callers send a signal (beeps) to your
extension while you are busy on a call. For more information, see
Changing the Call Waiting Option. Your
mailbox must be programmed for Call Waiting in system programming. Call Waiting may not be available on
your Voice Mail system.