CTL LX VoiceSupport - Manual (Page 17)

VoiceSupport LX User’s Guide 15
Listening to Your Messages
You can listen to your messages after you call your mailbox. If you listen to a message all the way through,
the Voice Mail system will automatically erase or save it, depending on programming. To override the
automatic erase/save, press S A to save or E to erase the message. If you listen to only part of a message,
the Voice Mail system leaves it in your mailbox. This type of message is classified as a “Held” message.
In addition, the Voice Mail system assigns a pre-programmed listen mode to your mailbox. A listen mode
determines the type of messages that play when you press L to listen. There are four listen modes: New
messages, Saved messages, Held messages, and All messages. By default, the Voice Mail system will play
all of your messages when you press L to listen. To change the pre-programmed listen mode, see your
System Administrator.
You can, however, override the pre-programmed listen mode, on a per call basis, right after you call your
mailbox or while your messages are playing. The Voice Mail system reverts back to using the pre-
programmed listen mode after you hang up. For details on what to press to override the listen mode, see
Using the Listening Options.
If your Voice Mail system has the Networking option and a network message was returned to you for some
reason, the Voice Mail system plays this prompt before the message:
The following network message
was returned to you because ____. To see the list of reasons why a network message can be returned,
see page 20. To find out when it was returned and the Voice Mail system that could not accept it, press T I
during or after the message.
If your Voice Mail system has the FAX Mail option, callers can send a FAX to your mailbox. If your mailbox
has a FAXed document (called a “FAX Message”), you will hear the caller’s recorded comment, if any, then
the voice prompt:
This X-page FAX Message arrived on (date/time) from (caller’s number, if known).
The message has been saved. To print it out, you use the MF command to forward the message to a FAX
Delivery Mailbox, which in turn sends the document to a FAX Machine. A FAX Delivery Mailbox can send the
FAX to a pre-designated FAX Machine or to any FAX number you enter. It depends on how the FAX Delivery
Mailbox is set up. You also have the following options:
■ Leave the FAX Message in your mailbox until you are ready to print it out. The Voice Mail system
always saves FAX Message even if your mailbox is set up for auto erase.
■ Erase it
■ Use the listening options MF, RE, or MC. You can use RE and MC as long as the caller sent the FAX
from an inside extension. For more information on FAX Mail, see page 3.
To listen to your messages
1. Call your mailbox.
2. Press L (5).
The first or last message plays (depending on programming). When it finishes you hear The
message will be erased when you exit your mailbox or The message has been saved, then a
mini menu. To turn the menu on or off, see
Changing Auto Help.
3. Press L (5) to listen to the next message.
If it is the last message, the Voice Mail system says, Going to the first message, then plays it. If
you are listening in reverse order, the Voice Mail system says, Going to the last message, then
plays it.