CTL LX VoiceSupport - Manual (Page 31)

VoiceSupport LX User’s Guide 29
To let callers page you when you are busy instead of sending you Call Waiting beeps, see your System
Administrator. You still have to turn on Call Waiting using steps 1-4. In addition, you have to record a Paging
Message (see
About Paging and the Paging Message on page 12).
Notes: If you turn on Auto Attendant Do Not Disturb or the Paging Message, Call Waiting will not be
available to callers.
Call Queuing overrides Call Waiting, but only if the pre-programmed number of idle Voice Mail ports
is available. For more information, see About Call Queuing.
Call Waiting must be allowed for your mailbox in system programming.
Call Waiting may not be available in your Voice Mail system.
To turn Call Waiting on or off
1. Call your mailbox.
2. Press O P (6 7).
3. Press C W (2 9).
4. Follow the voice prompts.
Changing the Call Announcing Option
With Call Announcing, the Automated Attendant can let you know who is calling. You can accept the call or
send it back to the Automated Attendant if you are too busy to take the call.
It works like this:
The Automated Attendant asks the caller to record his name, then the Automated Attendant calls you.
When you answer and say “Hello,” you will hear this: Hello. I have a call for (extension XXX or your
name) from (the caller’s name). To accept this call, press 1. Otherwise, hang up. (For some
phone systems, the Voice Mail system may ask you to press the pound key [#] before hanging up).
If you press 1, the Automated Attendant says, Connecting, then connects you to the caller. If you hang
up, the Automated Attendant says this to the caller: Extension XXX is unavailable. To leave a
message, press 1. For other options, press 2. The caller can press 1 to leave you a message or
press 2 to return to the Automated Attendant dialing options.
Notes: If you turn on Auto Attendant Do Not Disturb or the Paging Message, Call Announcing will not be
available to callers.
Call Announcing must be allowed for your mailbox in system programming.
Call Announcing may not be available in your Voice Mail system.
To turn the Call Announcing option on or off
1. Call your mailbox.
2. Press O P (6 7).
3. Press C A (2 2).
4. Follow the voice prompts.