Checking/deleting a message, Requesting a return receipt – CTL LX VoiceSupport User Manual
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VoiceSupport LX User’s Guide
Checking/Deleting a Message
You can check to see if a message you sent has been listened to by the recipient. If the recipient has not
listened to the message, the Voice Mail system lets you delete it. You can also listen to the message before
you delete it. The Voice Mail system lets you check/delete any message that was recorded using the
following methods: RS (Record and Send), MF (Message Forward), FD (Future Delivery). In the case of FD,
you can check/delete the message after the delivery time and date.
Note:
When the Voice Mail system says that a network message was listened to, this only means that the
message was sent to the other Voice Mail system.
To check/delete a message
1.
Call your mailbox
2.
Press C M (26)
3.
Follow the voice prompts
Requesting a Return Receipt
After you record a message, you can request that the Voice Mail system automatically place a return receipt
in your mailbox as soon as the recipient listens to your message. The return receipt lets you know the exact
date and time that your message was listened to. If you do not get a return receipt, you know for sure that the
recipient has not listened to your message and there is no need to use the Check a Message You Sent
feature.
A return receipt consists of the voice prompt:
The following return receipt arrived on (date/time) from
(name or number), followed by the message that was listened to. You can request a return receipt after you
record a message using the following methods:
■ RS (Record and Send)
■ MF (Message Forward While Listening)
■ FD (Future Delivery)
Notes:
Auto Forward partners do not get a copy of the return receipt
To get a receipt using MF, you must record a comment
Return receipts for Network or FAX messages let you know when the message was sent to the
Voice Mail system or FAX machine
The Voice Mail system provides a return receipt for each recipient on a Distribution List
To request a return receipt
1.
Record a message using RS, MF, or FD. Press # when done.
2.
Press * R (*7).