CTL LX VoiceSupport - Manual (Page 18)

16 VoiceSupport LX User’s Guide
Using the Listening Options
You can use the options that follow while listening to a message in a Subscriber, Message Center, Guest,
Network, or Future Delivery Mailbox. You can also activate an option while the message is playing or right
after it finishes playing. To hear the options while listening to a message, press zero. See also
Listening to
Your Messages.
Some of the listening options are not available to Message Center, Guest, and Future Delivery Mailboxes.
You can activate four options (Select list of New, Saved, Held, or All messages) directly after you call your
mailbox.
To record a reply to a message
The Voice Mail system sends your reply to the mailbox that sent the message (including network mailboxes).
1. Press R E (7 3).
2. Follow the voice prompts.
If the mailbox that sent the message is not known, the Voice Mail system lets you enter the
extension number that should receive your reply.
If you press R E in the middle of a message and the sender is known, the Voice Mail system will
erase the message when you exit your mailbox unless auto save is enabled or you save the
message.
You can use the R E command to record a reply to the person who sent a FAX message as long as
it was sent from an inside extension.
To have the message forwarded to another mailbox (including Network Mailboxes
and FAX Delivery Mailboxes).
1. Press M F (6 3).
2. Follow the voice prompts.
You can first record a comment to explain why you are forwarding the message. If you re-forward a
message that has been forwarded to you, the Voice Mail system erases the previous forwarder’s
comment, if any, and replaces it with yours.
You can forward the message to a maximum of 10 mailboxes. You can enter the following types:
Subscriber, Guest, Message Center, Distribution, Alias Network, Remote Network. (The Remote
Network Mailbox and the accompanying destination mailbox count as one mailbox toward the
maximum of 10.)
You can enter mailbox numbers or names for all mailbox types except a remote destination mailbox.
For that mailbox, you must enter the mailbox number. Just follow the voice prompts. If you press
M F in the middle of a message, the Voice Mail system will erase it when you exit your mailbox
unless it gets saved.
Forwarded Network Messages can be returned to you. For a list of reasons, see page 20.
If you record a comment for a network message and forward it to a non-network mailbox, the
message is no longer considered a network message. That is, if the recipient presses TI during the
message, the Voice Mail system will say that the message is from you. If the recipient records a
reply, the reply will be sent to you. So if you want the message to retain its network status, do not
record a comment before forwarding it.
And regarding Distribution Mailboxes: When you enter a Distribution Mailbox number, the Voice
Mail system sends the message to all the mailboxes on the partner Distribution List. See the
System Administrator for the Distribution Mailbox number or name.
To have the Voice Mail system automatically forward all of your messages to another mailbox, see
Changing the Auto Forward Option.
To have the Voice Mail system notify you as soon as a recipient listens to the forwarded message,
make sure you record a comment. When you are finished recording, press * R for a return receipt.