CTL LX VoiceSupport - Manual (Page 26)

24 VoiceSupport LX User’s Guide
Recording a Mailbox Greeting and Name
Recording A Mailbox Greeting (with Auto Attendant Do Not Disturb)
You can record up to three different mailbox greetings to let callers know your whereabouts before they leave
a message. The Voice Mail system plays the greeting that you select as “active.”
A typical greeting is: Hello. I’m away from my desk right now. Please leave a message at the tone, and
I will get back to you as soon as I can. You may also want to record a greeting for vacation days, and one
for evenings. If you do not record a greeting, the Voice Mail system lets the caller know how to leave a
message.
Having a recorded mailbox greeting also lets you prevent Automated Attendant calls from ringing your phone.
This is called the Auto Attendant Do Not Disturb feature. When you turn it on, the Voice Mail system
immediately sends Automated Attendant callers to your mailbox and plays your greeting.
If Auto Attendant Do Not Disturb is off, Automated Attendant calls will try your phone. If you do not answer or
are busy on a call, the Voice Mail system plays your greeting. If you have forwarded calls to your mailbox,
you should turn off Auto Attendant Do Not Disturb.
Notes: A mailbox greeting can be recorded for Subscriber, Guest, and Alias Network Mailboxes.
If your Subscriber Mailbox is programmed with a Next Call Routing Mailbox, the Voice Mail system
can provide dialing options to callers who enter your mailbox to leave you a message. For example,
after your greeting plays, a caller could dial another extension or press a code to leave you a FAX
Message (if your system has FAX Mail), etc. See the System Administrator for the type of options
programmed for your Next Call Routing Mailbox. It is important that you include these dialing
options in your mailbox greeting. Otherwise, callers will not know about them.
If Auto Attendant Do Not Disturb is on, the Voice Mail system will not activate the following features:
Paging, Call Queuing, Call Waiting, or Call Announcing.
If Auto Attendant Do Not Disturb is off, the Voice Mail system will play your mailbox greeting to
callers who leave you a message while using the Paging, Call Queuing, Call Waiting, or Call
Announcing feature.
To record a mailbox greeting and turn it on or off
1. Call your mailbox
2. Press G (4).
3. Follow the voice prompts. To hear Recording Options while recording, press zero.
Recording a Mailbox Name
You can record a name for a mailbox (Subscriber, Guest, Message Center, Alias/Remote Network, FAX
Delivery). The name plays in the voice prompts that would otherwise play the mailbox number or its
corresponding extension number. For example, if mailbox 303 has the name “Joe Smith,” the Voice Mail
system plays,
Joe Smith does not answer instead of, Extension 303 does not answer. You can record a
name that is up to 10 seconds long.
If your mailbox name was recorded via the System Administrator Menu, that name overrides the name
recorded using the method below, and vice versa.
To record a name for a mailbox
1. Call your mailbox.
2. Press R N (7 6).
3. Follow the voice prompts. To hear the Recording Options while recording, press zero.