CTL LX VoiceSupport - Manual (Page 29)

VoiceSupport LX User’s Guide 27
Changing Auto Help
Auto Help is the automatic “mini” menu of options that plays right after you call your mailbox, after you listen
to a message, or when you pause recording or exceed the recording limit. You can turn Auto Help on or off
depending on your preference.
For example:
■ If Auto Help is on and you call your mailbox when you have messages, you hear: You have x
messages. To listen to your messages, press L. To record and send a message, press R S.
For a complete Main Menu of features, press zero. Ready. If you do not press anything, the
Voice Mail system repeats your choices.
■ If Auto Help is off and you call your mailbox when you have messages, you hear: You have x
messages. Ready. If you do not press anything, the Voice Mail system says: For a help message,
press zero.
Note: Turning Auto Help off or on does not affect the mini menu of options that plays to a caller who
records a message through the Automated Attendant.
To turn the Auto Help option on or off
1. Call your mailbox.
2. Press O P (6 7).
3. Press A H (2 4).
4. Follow the voice prompts.
Changing the Auto Forward Option
With Auto Forward, the Voice Mail system can automatically copy each of your messages (including FAX
Messages) to another person’s mailbox — your “partner mailbox”. This way, if you are on vacation, your
partner can immediately respond to any messages you receive. You will not have to ask anyone to check
your mailbox.
The Voice Mail system will Auto Forward a message only once unless your partner mailbox is a Distribution
Mailbox, which represents a list of mailboxes. In this case, the Voice Mail system copies the message to
each mailbox on the list, and then to their Auto Forward partners, if any.
If your mailbox is full when a message comes in, the Voice Mail system will not be able to put the message in
your mailbox but will be able to copy the message to your partner mailbox.
If your mailbox and your partner mailbox are full when a message comes in, the Voice Mail system will not be
able to accept the message at all.
Notes: You can activate Auto Forward to an Alias Network Mailbox.
The Voice Mail system also lets you manually forward a particular message to another mailbox. For
details, see page 16.
To turn the Auto Forward option on or off
1. Call your mailbox.
2. Press O P (6 7).
3. Press A F (2 3).
4. Follow the voice prompts.