CTL LX VoiceSupport - Manual (Page 32)

30 VoiceSupport LX User’s Guide
Sending Calls to a Mailbox
Transferring a Call to a Mailbox
You can transfer an outside call to a co-worker’s mailbox (Subscriber, Guest, or Alias Network) so the caller
can leave a recorded message or, if your system is set up for it, a FAX Message. This is handy when the
caller needs to communicate with a co-worker who is out of the office.
You can also transfer a caller to other types of mailboxes. More specifically, you can transfer a call to an
Announcement, Interactive, Message Center, Directory Dialing, or Call Routing Mailbox. Your System
Administrator can tell you about Interactive, Directory Dialing and Call Routing Mailboxes. The others are
described in this guide.
To transfer an outside call to a mailbox
1. Place the call on Hold.
2. Dial the Voice Mail system’s extension number.
If you automatically enter your own mailbox, you will have to dial 9 * to exit your mailbox, then go to
step 3.
3. If the Voice Mail system plays the company greeting or the voice prompt, Please enter your
mailbox number, dial * then the extension number to receive your call.
OR
If the Voice Mail system plays, Please enter your security code, dial *, *, then the extension
number.
4. Hang up.
Forwarding Your Calls to Your Mailbox
When you forward calls to your mailbox, the Voice Mail system answers the call, plays a standard Mailbox
Greeting or your personalized Mailbox Greeting, then lets the caller leave a message.
IMPORTANT: If the Voice Mail system is set up for Automated Attendant screened transfers, do not forward
calls to your mailbox. See your System Administrator.
To forward calls to your mailbox or to cancel forwarding
Use your phone system’s call forwarding procedure. When the procedure asks for the extension number
to receive the calls, enter the Voice Mail system’s extension number (commonly referred to as the Voice
Mail Hunt Group number, Pilot number, or master extension number). See your System Administrator for
the number.