CTL LX VoiceSupport - Manual (Page 4)

2 VoiceSupport LX User’s Guide
About Voice Mail Networking
If your Voice Mail system is equipped with the Voice Mail Networking option, you will be able to exchange
messages with any other Voice Mail system that allows AMIS Networking. This means that you can call your
mailbox and record a message for someone who is using another Voice Mail system. Your Voice Mail system
collects all the recorded “network messages” and sends them to the other Voice Mail system at the pre-
programmed time. In addition, you can receive messages from other Voice Mail systems. This makes it easy
to transfer messages between you and your company’s branch offices, corporate offices, vendors,
customers, etc.
Your Voice Mail system lets you record a message for two types of Network Mailboxes:
■ Remote Network Mailbox
This mailbox is associated with a particular Voice Mail system - perhaps the Voice Mail system
installed at your corporate offices. To have your Voice Mail system send your message to someone
at the corporate office, you would enter the Remote Network Mailbox number, then the person’s
mailbox number (called the “destination mailbox”).
■ Alias Network Mailbox
This mailbox is for a particular person at one of the other Voice Mail systems - perhaps a customer or
client you call several times a day. To have your Voice Mail system send your message to this
person, you enter their Alias Mailbox number. That’s it. Just as easy as sending a message to
someone in your own company. If necessary, the remote Alias Mailbox user can call their Alias
Mailbox and listen to the messages before they are sent (see
Calling an Alias Network Mailbox).
While you are listening to a message from another Voice Mail system, you can:
■ Record a reply. Your Voice Mail system will deliver your reply to the message sender at the
programmed time.
■ Make an immediate call to the message sender. No need to exit your mailbox and make the call.
■ Forward the message to another mailbox.
To find detailed instructions for recording and listening to network messages, simply look for the recording
and listening topics in the Table of Contents. All the instructions in this guide apply to network messages as
well as non-network messages with a few exceptions, which are noted.
The Voice Mail Networking option may not be available in your Voice Mail system.