CTL LX VoiceSupport - Manual (Page 27)

VoiceSupport LX User’s Guide 25
Using Mailbox Options
Using Message Notification
With Message Notification, you can have the Voice Mail system call you when you receive messages
(including FAX Messages). You start by customizing the Message Notification options to meet your needs.
You can specify:
■ The notification numbers, up to three. For each number, you must specify the time of day that the
Voice Mail system should start and stop calling that number. For example, you may want the Voice
Mail system to call your home number only from 6PM to 8AM. To have Message Notification call the
same number around the clock, enter the same time for the start and stop time. Once you set up the
schedules, you must enable (activate) Message Notification for each number that you wish the Voice
Mail system to call. The Voice Mail system only calls notification numbers that are active. (Note: In
the voice prompts for Message Notification, the Voice Mail system refers to the notification numbers
as notification groups.)
■ Whether you want to be notified of all messages, only messages from a specific person’s mailbox
(including network mailboxes), or only Urgent Messages. If you select only Urgent Messages, the
Voice Mail system will ask you to assign a calling priority to the numbers. That is, you can program
the order in which the Voice Mail system calls the 3 notification numbers. If you do not assign a
priority to a number, the Voice Mail system will not call that number for urgent messages. It will call
that number for non-urgent messages.
■ The type of number you want the Voice Mail system to call: outside, extension, a radio pager (with or
without an announcer), or a digital pager.
■ Whether you must enter your mailbox security code after you accept a notification call at an
extension or outside telephone
Once you enable Message Notification, the Voice Mail system will call you as soon as you receive your first
message. If you accept the call at a telephone or if the paging service gets through to you, the Voice Mail
system waits a pre-programmed time before notifying you of the next messages you receive.
If the Voice Mail system calls the number and gets a busy tone or a no-answer at a telephone, it tries again for
a pre-programmed number of times, then stops. If your notification number is a pager, you can have the
Voice Mail system beep you until you call into your mailbox (see your System Administrator).
When you answer a Message Notification call at a telephone and say “Hello,” the Voice Mail system says:
Hello. I have a message for (extension or name). To accept this call, press 1. Otherwise, hang up,
and I will call again later. If you dial 1, you automatically enter your mailbox (unless you specified that you
must enter your security code first). If you hang up, the Voice Mail system treats the call as if it were a “no-
answer” and tries you again. If the Voice Mail system does not say
... press 1, this means you must hang up
and call your mailbox to get the message.
When you receive a Message Notification call at a pager, the paging service beeps you and you must call
your mailbox to get your messages. At an announcement radio pager you hear an announcement as well as
a beep. You hear:
There is a message for (extension or name). You have x messages. At a digital
pager you see the number to call as well as hear the beep.
To use the Message Notification option
1. Call your mailbox.
2. Press O P (6 7).
3. Press N (6).
4. Follow the voice prompts.