CTL LX VoiceSupport - Manual (Page 7)

VoiceSupport LX User’s Guide 5
Calling the Voice Mail System
Calling the Automated Attendant
To call the Automated Attendant from outside the company
1. Call the Voice Mail system’s outside telephone number. The Automated Attendant answers.
2. Follow the dialing instructions.
To return to the Automated Attendant after you call an extension through the Automated Attendant
and can’t get through (for example, when the extension is busy)
If you hear: To leave a message, press 1. For other options, press 2:
➱ Press 2 to return to the Automated Attendant immediately.
OR
➱ Press 1, follow the recorded instructions. If you leave a message, you can press # when you
are done to return to a set of dialing instructions. The set you return to depends on how the
extension’s Next Call Routing Mailbox is programmed.
If you hear: To leave a message, press 1. To wait for the extension to become available or, To
have the person paged, press 2. For other options, press 3:
➱ Press 3 to return to the Automated Attendant immediately.
OR
➱ Press 1 or 2 and follow the recorded instructions. If you leave a message, you can press #
when you are done to return to a set of dialing instructions. The set you return to depends on
how the extension’s Next Call Routing Mailbox is programmed.
If you hear one of the following:
■ The greeting and a beep
■ The message - Start recording at the tone. When you are done, press the pound key or hang
up followed by a beep
■ The message - At the tone, you can leave a message followed by a beep
➱ Press # to return to the Automated Attendant immediately.
OR
➱ Leave a message after the tone, then press # to return to the Automated Attendant.
If you you hear a greeting and no beep:
➱ Follow the instructions in the greeting. If you decide to record a message, you can press #
when you are done to return to a set of dialing instructions. The set you return to depends on
how the extension’s Next Call Routing Mailbox is programmed.
To return to the Automated Attendant after exiting a mailbox
See Exiting a Mailbox.
To return to the Automated Attendant after you leave a “quick message”
See page 19.