Dell PowerVault TL4000 User Manual
Page 186
Note:
If you are instructed by Dell Technical Support to copy the drive dump
to your host computer, use one of the following methods:
v
Web User Interface: Refer to “Service Library: Save Drive Dump” on
page 5-61.
v
ITDT: Refer to “Using the ITDT Firmware Update, Dump Retrieval
and Drive Test Tool ” on page 9-5.
2.
Ensure that the drive firmware is at the latest level. To determine current
library and drive firmware version using the Operator Control Panel:
v
Library firmware: Monitor > Library > Identity
v
Drive firmware: Monitor > Drives > Identity (select a drive) Drive firmware
is identified in the FW Rev field.
3.
Try reseating the drive sled.
Note:
The drive sled is hot-pluggable so it is not necessary to power off the
library. See “Removing/Installing/Adding a Tape Drive Sled” on page
10-3.
4.
Cycle power to the library.
5.
If air does not flow from the drive sled cooling fan grill on the rear of the
library, replace the drive sled CRU. Several library error codes also point to
cooling problems. See “Removing/Installing/Adding a Tape Drive Sled” on
page 10-3.
6.
If the drive is experiencing permanent or temporary errors or if the amber
Clean LED is lit on the front panel of the library, select Clean Drive from the
Operator Control Panel Service Menu (Service > Service > Clean Drive) and
clean the drive. Use only an approved cleaning cartridge (see “Cleaning
Cartridge” on page 6-4).
7.
Run the Library Verify Diagnostic which includes a drive performance
Read/Write test. Be sure to use a known good scratch or blank data cartridge.
v
If the drive test fails, replace the drive sled CRU (refer to
“Removing/Installing/Adding a Tape Drive Sled” on page 10-3).
8.
If the drive passes all the tests, inspect the media to ensure the media is
compatible with the drive and not causing drive errors. Refer to Chapter 6,
“Using Ultrium Media,” on page 6-1.
Isolating a Library Controller Card vs. Accessor Enclosure
Problem
1.
If possible, ensure that the library firmware is at the latest level, check the
current library firmware level using the Operator Control Panel (Monitor >
Library
> Identity > Version) or the Web User Interface (Monitor Library >
Library Identity
), then.
2.
Observe the LED on the Library Controller Card.
v
LED On solid - LCC failed or in a hang condition.
v
LED Off - LCC not fully inserted, or LCC failed, or library not connected to
power source, or Power Supply defect.
v
LED flashing (1 flash per second) - normal operation
v
LED flashing (slower than once per second) - normal operation
v
LED flashing (faster than once per second) - LCC failed
3.
With library power OFF, loosen the two thumb screws which secure the
controller card to the library enclosure and slide it out.
v
Inspect the card for any broken components or other anomalies.
7-10
Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide