Basic printer problems, Display problems, Printing problems – Dell 5100cn Color Laser Printer User Manual
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Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the following:
If a message displays on the operator panel, see "
Understanding Printer Messages
The printer power cable is plugged into the printer and a properly grounded electrical outlet.
The printer power is on.
The electrical outlet is not turned off at any switch or breaker.
Other electrical equipment plugged into the outlet is working.
All options are properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then
turn on the printer. This often fixes the problem.
NOTICE:
If an error message appears, see "
Understanding Printer Messages
Display Problems
Problem
Action
Operator panel displays only
diamonds or is blank.
· Turn off the printer, wait for 10 seconds, and turn on the printer.
· Self Test Message appears on the operator panel. When the test is completed,
Ready to Print
is displayed.
Menu settings changed from the
operator panel have no effect.
Settings in the software program, the printer driver, or the printer utilities are
overriding the settings made on the operator panel.
· Change the menu settings from the printer driver, the printer utilities, or the
software program instead of the operator panel.
Printing Problems
Problem
Action
Job did not print or incorrect
characters printed.
Make sure Ready to Print appears on the operator panel before you send a job to
print. Press Menu to return to Ready to Print.
Make sure print media is loaded in the printer. Press Menu to return to Ready to
Print
.
Verify the printer is using the correct page-description language (PDL).
Verify that you are using the correct printer driver.