Cadence Telephony - Manual (Page 14)

User’s Guide
4
Where to go for assistance
Every company has its own way of handling support for the NexPath System. Most have a person that is
responsible for the setup and administration of the NexPath Telephony Server, for making configuration
changes and answering questions about use of the telephone system. This person, the system administrator,
can provide you with information on use of the features of the system, and help you troubleshoot problems if
they arise.
All manuals on the system can be viewed from your web browser, if your system is LAN connected. The
URL is: http://<system_IP_address>/, then click on the link Manuals. Fill in <system_IP_address> with
the IP address provided to you by your system administrator. Note that in all URLs you must enter the trail-
ing “/” unless your system administrator has assigned the system a name that you can use instead of the IP
address.
In addition to this manual, the User’s Guide, there is also the System Administration Guide, and any Release
Notes provided with your system when it was shipped. All of these are also available on-line at the URL
listed above.
You can also have your system administrator call NexPath Support. The telephone number is on the Nex-
Path web page: http://www.nexpath.com.
Support Policies
NexPath provides telephone support for a single contact person (the system administrator) at no charge for a
limited period of time (usually 90 days) after the purchase of the system. Extended telephone support and
software upgrade services are also available for an annual charge. Check with your system administrator.
Please relay any questions you cannot resolve to your system administrator.
user.bk Page 4 Wednesday, March 7, 2001 10:34 AM