Cadence Telephony - Manual (Page 21)

11
Telephone Operations
6. Short and long ring
Also, each inside line extension can be programmed to ring differently depending on whether the call is an
inside call or an outside call, using these ring cadences. Check with your system administrator if you would
like to have different ring cadences for inside or outside calls at your extension.
Call distribution groups
Your system administrator may configure your system’s auto-attendant to support call distribution groups
(ACD or automated call distribution), that is, groups of extensions which represent entire departments, such
as Sales or Marketing. When a caller calls in, they are given a message such as “Press 1 for Sales, 2 for tech-
nical support...”
When the caller presses one of these selections, the call is routed to the call distribution group defined for the
selection, and each extension within the call distribution that is accepting calls (see Accept Calls on page 13)
will ring in sequence. The exact ring sequence for the group and what happens if no one picks up the call is
determined by the system administrator when the call distribution group is configured.
Ring groups and Pickup groups
Your system administrator can assign a ring group number to any group of physical telephone lines. This
function is normally used so that a ringing phone can be picked up from another phone using the Pick Up
Group sequence
, followed by the ring group number. It is also used to cause a group of phones to ring
at the same time, so that any one of the phones can be answered to accept the call.
By factory default, ring group 0 is defined as all phones in the system except the PA speaker. This means that
you can usually pick up any ringing phone in the building by entering
.
Also by factory default, ring group 1 is defined as containing the telephone line which rings through your
company’s overhead PA speaker. Unless your system administrator has changed the definition of ring group
1, you can pick up a call ringing over the overhead PA speaker by picking up any phone and pressing
.
Ring groups can also be assigned to extensions by the system administrator, so that when the extension num-
ber is dialed, several telephones ring at the same time. Any one of the telephones can be answered to receive
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