Cadence Telephony - Manual (Page 41)

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Telephone Operations
Inside Lines
When you first pick up your phone, the dial tone you hear is an “inside line” dial tone. This is a dial tone
provided directly by the NexPath Telephony Server and not by the phone company. When you have an
inside line, the NexPath Telephony Server is ready to accept both phone numbers to be dialed and the key
presses of the command sequences for the advanced operations described in this chapter and in the chapter
Voice Mail starting on page 49.
Some notes: After getting an inside line dial tone, if you do not press any keys, you will get a dial tone time-
out message after 90 seconds. Similarly, once you start dialing a phone number or command sequence, if
you wait more than 15 seconds between digits, the system will give you a keypad dialing time-out message
and then return you to an inside line dial tone. Also, if you make a call to another inside line and get a busy
signal and then forget to either hang up or otherwise disconnect from the call, you will get a busy signal
time-out message after 60 seconds
1
.
Often, the first thing you do after picking up your phone is dial to get an outside line. Once you do this,
however, the NexPath Telephony Server stops trying to interpret all key presses except hook-flashes, as
described in the beginning of this chapter
2
. Not all commands start with hook-flashes, however, so it is
important to know how to get back to inside line dial tone. The easiest method is to hang up for a second or
two and then pick your handset again. Another way is to wait until the phone company decides that your
phone has been off-hook too long and disconnects you. This is similar to leaving a phone off-hook too long
at home, but instead of hearing silence and then the loud “beep-beep-beep” that the phone company usually
puts out, the NexPath Telephony Server detects this condition, hangs up the outside line, and returns you to
an inside line dial tone. Yet another method is to disconnect from your current call is to use the Disconnect
sequence
.
Sometimes, it is desirable to get an inside dial tone from outside your facility, especially when you want to
check your voice mail from home or from another facility. To get an inside line dial tone from outside your
building:
1. Dial your company and wait for your system to pick up.
1. These are factory default times, and can all be altered by your system administrator.
2. If your system is configured to perform area code lockouts, the NexPath Telephony Server will also check that the inside
line being used has permission to obtain an outside line, and that the area code being dialed is allowed for that line.
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