Cadence Telephony User Manual
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Frequently asked questions
Question:
When people call my extension, my phone doesn’t ring. Instead, their calls go to my voice
mail. When I call them back, they say they heard my phone ring, but I didn’t pick up.
What’s going on?
Answer:
If your phone is equipped with a switch to turn the ringer on and off, check it and make sure
that the ringer is turned on.
Answer:
If the ringer is on but the phone still won’t ring, you may have your extension in the Do Not
Disturb mode. Change the mode to Accept Calls as described on page 13.
Question:
Sometimes, when I’m in the middle of a conversation, I hear two beeps. What does this
mean?
Answer:
This is the call-waiting indicator, meaning that another caller is calling. You can put your exist-
ing call on hold and pick up the new call, or let the new call go to voice mail.
By the way, one beep would be a reminder that you have another call on hold, and three beeps
would indicate that someone else has barged into your conversation by using the Barge In
sequence
.
Question:
When I pick up my phone, I hear a beep-beep-beep tone then a steady dial tone. What
does this mean?
Answer:
This is known as a stutter dial tone. It indicates that you have new messages in your voice
mailbox You can have more than one voice mail box causing a stutter dial tone on you exten-
sion. See the next question for details.
Question:
When I pick up my phone, I get a beep-beep-beep tone instead of a steady dial tone, but
when I access my voice mailbox, there are no new messages.
Answer:
The phone you are picking up may have more than one extension associated with it, and the
new message or messages indicated by the stutter dial tone may be for one of these other exten-
sions. Use the Announce Line and Extension Numbers sequence
to determine the physi-
cal line number and all extension numbers associated with the telephone being used, then try
accessing the voice mailboxes of any other extensions mentioned. For example, in the default
configuration, Ext. 303 has both mailboxes 503 and 599 that cause stutter dial tones on its line.
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