Cadence Telephony - Manual (Page 72)

User’s Guide
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Features Available When Leaving a Message
There are a number of features that are available when a caller is leaving voice mail. You may want to make
the caller aware of these capabilities in your greeting. The “Press 1” function operates differently depending
on whether the voice mail greeting is still in progress, or recording has begun. This is described below.
Keys that callers can use during the greeting when they are in voice mail
You may want to let callers know they can press the following buttons while listening to your greeting but
before recording begins:
Keys that callers can use during or after recording a message
After recording begins, callers can press , and they will be prompted with the following choices: .
Go to the extension defined as the operator’s extension by your system administrator
Exit voice mail and go to the extension defined as the voice mail exit extension by your
system administrator (usually the top of the day auto-attendant)
Skip the rest of the greeting and go directly to record
Operator: Send the message, and go to the extension defined as the operator’s exten-
sion by your system administrator
Rewind and Play: Rewind and play message from the beginning.
Pause/Resume: toggle between playing and pausing.
Record: Begin recording at the current location in the message (if not at the end of the
message, over-writing the message at that point).
Rewind and Record: Start over and re-record the message from the beginning.
Back 5: Skip back 5 seconds and begin/continue playing this message.
Forward 5: Skip forward 5 seconds and begin/continue playing this message.
Call back number: Enter a call back number.
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user.bk Page 62 Wednesday, March 7, 2001 10:34 AM