Cadence Telephony - Manual (Page 44)

User’s Guide
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Listen In
Listen In
Listen-in is the process of monitoring a conversation without notifying the participants. You can also listen
in (screen) voice mail in progress.
To listen into your own voice mail extension, for example, while someone is leaving you voice mail:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Listen-in sequence .
3. Enter the number of your voice mail extension.
4. If prompted, enter your password
1
, or a password with barge-in privileges.
5. If your password is accepted, you will be listening to the person currently leaving you a message.
6. If you want to Barge-in (take the call), enter . The voice mail recorded up to that point will be
saved, the recording will terminate, and you will be connected to the caller.
If your system administrator has given your account Barge-in/Listen-in permissions, you can also use the
sequence described above to listen into other people’s conversations while they are on the phone, for quality
control and monitoring purposes. Check with your system administrator to see if you have Barge-in/Listen-
in permission.
Listen-in and Barge-in can be blocked on a line by the system administrator, by setting the line as a Secure
Line.
You do not need Barge-in/Listen-in privileges to listen in to voice mail in progress on your own voice mail
boxes.
WARNING: Listening-in to a conversation without the consent of one or both parties may
be a violation of local, state, and federal privacy laws. It is the responsibility of the user of
the NexPath Telephony Server, when using features of the system, to assure that they are in
compliance with all applicable laws.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
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user.bk Page 34 Wednesday, March 7, 2001 10:34 AM