Cadence Telephony - Manual (Page 154)

User’s Guide
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call distribution group Groups of extensions can be grouped into a call distribution group. This function
is part of the auto-attendant function, and is normally used to allow callers to dial
an entire department, such as sales, rather than just an individual. When the auto-
attendant routes a call to a call distribution group, the phones associated with all
extensions set to “Accept Calls” in the group will ring in sequence (one at a time)
until either the call is picked up by someone or it times-out. If a call times-out,
depending on how the auto-attendant is configured, the call is either sent to voice
mail or the caller is given a message and disconnected. If at least one of the
extensions in the group is busy, then the call will go into a waiting queue, where
reassurance messages are played, along with hold music if enabled, until either a
time-out is reached or one of the group extensions becomes available.
Note that call distribution groups are not the same as ring groups. See ring
groups for the definition of a ring group.
call forwarding When call forwarding is enabled for an extension, callers dial one extension (for
example, 752) but the call rings and can be answered at another extension (for
example 805). The extension dialed (752) is the “forwarded” extension. The
extension where the call actually rings (805) is the “forwarding” extension. Note
that, in this example, if no one answers at the phone at extension 805, the call
will go to the voice mailbox of extension 752.
call waiting When call waiting is enabled for your extension, you will hear a short beep at
your end of the conversation if you are on the phone and another call comes in.
Note that, when you hear a call-waiting beep, you can simultaneously place your
current call on hold and pick up the incoming call by entering the Pick Up Wait-
ing Call sequence .
You can then toggle between the calls using the Swap Hold sequence
.
Centrex Centrex lines are a type of central office line with special features. Centrex lines
are standard analog loop start lines, but have different capabilities at the central
office. The only Centrex capability that is relevant for the NexPath Telephony
Server is the ability to transfer a call using hook-flash signalling, so that the Nex-
Path Telephony Server can drop out of the call. Centrex lines are sometimes
known by different names in other parts of the US.
Flash 3
Flash *
user.bk Page 144 Wednesday, March 7, 2001 10:34 AM