Appendix b: exchange/replacement – Daktronics CARS User Manual
Page 53
Appendix B: Exchange/Replacement
Chrondek’s unique exchange program was designed with client’s needs in mind. This is the quickest
and most economical way available for product repair. If a component has failed, Chrondek will send
the customer a replacement. The customer, in turn, sends the failed components to Chrondek. This not
only save money but also decreases the amount of time that the display is inoperable. In urgent
situations, every attempt is made to ship by the fastest transit method available.
1. Packaging for Return: Package and pad the item sell so that it will not be damaged in
shipment. Electronic components such as printed circuit boards either should be installed in
an enclosure or should be put in an anti-static bag before boxing.
Please enclose your name and address with all of the symptoms listed as best you can
describe them.
2. Where to Send: To return parts for service assistance, contact your local representative or
mail to:
Mail:
Chrondek, Customer Service
PO Box 5128
331 32
nd
Avenue
Brookings, SD 57006
Phone:
Toll Free: 800-843-9879
or 605-697-4400
Fax: 605-697-4444
E-mail
Appendix B: Exchange/Repair
B-1