Skutch Electronics CBC 9000 - Manual (Page 19)

Al Sandige Page 19 12/05/01
Mode 0 - In mode 0 the system will hang up if
it does not detect any dialed digit within a 5 second
period.
Mode 1 - In mode 1 the unit will immediately
disconnect if it detects any dialed digits within a 5
second period.
Tone & Pulse Digits
The unit has the ability to detect both touch
tone and dial pulse digits. Touch tone detection is
very reliable while dial pulse digits are much less
reliable. If you wish to detect dial pulse digits you
must always ask the caller to dial an 8, 9, or 0. The
SENSITIVITY adjustment must be adjusted so that
when a called party dials a dial pulse digit, the audio
light flickers with the pulses. If the light stays on
steadily, it will not detect the pulses. It should be
noted that in some areas, the telephone company
equipment will automatically disconnect if either
party dials a dial pulse digit on their telephone
during an established call. You can verify that this
is the problem by making a manual call and having
one of the parties dial a digit on a pulse type
telephone.
•
Design Your Message
The CBC9000 has many state-of-the-art
features that will assist you in making a successful
announcement that will produce qualified leads and
reduce your transcription time. The following is a
list of applications that can be used as guide lines in
designing your announcement. The numbers in
middle of the announcements represent the keys that
are pressed to produce the proper BEEP tones during
the announcement record process. Each example
also shows any changes that must be made in the
system parameters. These changes assume that the
original factory settings are in the machine. To
change the system parameters back to the original
factory settings press the following keys:
RESET * # # # 1 * RESET
Example 1
The goal of the first example is to create an
announcement that will keep the transcription time
to an absolute minimum. When the user plays back
the RECEIVER TAPE, the only thing that will be
heard is qualified leads, back to back, with no
telephone tones or hang up calls in between. This
example represents the ultimate in transcription
efficiency.
Setup changes from factory settings:
TAPE OPTIMIZER = ON
To do this press the following keys:
RESET * # # # 1 3
1 0 0 2 2 0 0 0 1 0 3 0 0 2 5 1 #
RESET
The Message:
! "Hello, If you would like to hear how you could
save up to $500.00 a year on auto insurance,
please dial an 8 after the tone; if not, please
hang up now and this unit will disconnect. <3>
Did you know that etc.......... Please leave your
name after the tone. <#> If you would like to
be contacted to receive a free insurance quote
please dial an 8 on your phone after the beep.
<3> Thank you, I will be contacting you within
the next few days to set up an appointment.
<*>”
In Example #1, the announcement is designed
with a consent tone, <3> at the front. If the called
party fails to dial after the first tone the unit will
immediately disconnect and will continue dialing the
next number. If the called party dials an 8, the
announcement will then continue. If the called party
answers a few questions and then looses interest and
hangs up, the unit will detect this with the 2nd
consent tone <3>, and will rewind and re-record
over the responses on the tape if the called party
responds to both consent tones with a dialed digit.
Example 2
The goal of this announcement is to place as
many calls per day as possible and to sell as many
coupon books as possible.
Changes in setup from Factory settings:
ATTENDED MODE = 2
NUMBER CORRELATION = 2
To change the system parameters press the
following keys:
RESET * # # # 1 3
1 0 0 2 2 0 0 2 2 0 3 0 0 2 5 0 #
RESET
The Message:
! “Hello, I have a message that will save you
hundreds of dollars on many products and
services in your local area. If you are interested
in listening to how you can save over 50% on
over 800 products and services, please dial an 8
on your phone after the tone; if not please hang
up now. <3> We are offering a coupon book