Grass Valley NewsBrowse Desktop Browsing System Installation v.2.0 - Manual (Page 126)

126 NewsBrowse Installation and Configuration Guide 25 May 2004
Chapter 5 Troubleshooting the NewsBrowse system
Troubleshooting tips
Use the following table to identify and resolve NewsBrowse system problems.
Symptom Solution
Problem accessing the NewsBrowse application
with Internet Explorer - cannot find server or
DNS error. Check the server name or IP address used in the
browse address.
Check that the server is running.
Check that the server is connected to the client
network.
Check that connections are secure.
Check that IIS is running on the server.
Web application is accessible using IP address
but not server name Host tables or DNS entries must be set to map
name to IP address. This should be coordinated
with facility IT personnel.
Problem Accessing the NewsBrowse application
- permission denied Check that the account used to log into the client
workstation also exists on the server. This is done
through the windows administrative tools.
The NewsBrowse client browse comes up with
results but thumbnails are missing (broken link
indicators where thumbnails should be). Video is
also inaccessible. Check Ethernet connections from NAS to the
client network.
Check that the client account exists on the NAS.
This is the account used to log into the client
browse machine.
The NewsBrowse client play back video but
scrubbing is poor. There is too much traffic on the network. Try to
isolate NewsBrowse from other network activity.
Use a switch rather than a hub for connectivity.
Recording does not start as scheduled for ingest. Check that encoder, server and client workstation
PC clocks are synchronized to house timecode
feed (reference NetTime setup instructions).
Check that all Thomson services are running on
server and encoders (use windows services panel
from administrative tools).
Storyboard displays permissions denied
error.Timecode does not display with video in
clip player. Check that the server has permissions to access the
NAS.
Make an initial connection from the server to the
NAS by mapping a drive. This establishes the
connection for subsequent use - the mapped drive
is not used directly.
Video does not load/play in the clip player. Check that MPEG-1 exists by navigating to the
“related” tab in the details display area. If an
MPEG link appears, click on it. If video plays then
install the “live feed filter” on the client. This can
be found from the Client setup link on the
NewsBrowse launch page. If video does not
display, check that the client has permissions on
the NAS.