Ericsson Multi-Format Receiver RX1290 - Manual (Page 91)

Preventive Maintenance and Fault-finding
7.4 Maintenance and Support Services
7.4.1 Introduction
Our primary objective is to provide first class customer care that is tailored to your
specific business and operational requirements. All levels are supported by one or
more service performance reviews to ensure the perfect partnership between
Ericsson and your business.
7.4.2 Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12 month warranty.
7.4.3 Levels of Continuing Ericsson Service Support
For standalone equipment, then Ericsson BASIC Essential support is the value for
money choice for you. BASIC provides you with year-by-year Service long after the
warranty has expired.
For systems support you can choose either Gold Business Critical support or
Silver Business Advantage. These packages are designed to save you costs and
protect your income through enlisting the help of Ericsson support specialists.
Call Ericsson Sales for more details.
7.4.4 Warranty
All Ericsson products and systems are designed and built to the highest standards
and are covered under a comprehensive 12 month warranty.
7.4.4.1 Levels of Continuing Ericsson Service Support
For standalone equipment, then Ericsson BASIC Essential support is the value for
money choice for you. BASIC provides you with year-by-year Service long after the
warranty has expired.
Call Ericsson Sales for more details.
EN/LZT 790 0003/2 R1A 7-5