Before contacting technical support – Exabyte MAGNUM 1X7 LTO User Manual
Page 126
110
P
RODUCT
M
ANUAL
1012581
C
HAPTER
8—T
ROUBLESHOOTING
B
EFORE
C
ONTACTING
T
ECHNICAL
S
UPPORT
Before contacting Exabyte Technical Support, complete the following steps to
gather all of the required information. Having this information available
before you call Technical Support will allow your representative to help you as
efficiently as possible. When you have all of the required information, see
“Contacting Exabyte” on page iii
to contact Technical Support.
A
UTOLOADER
AND
T
APE
D
RIVE
I
NFORMATION
Autoloader serial number and firmware level. What is the autoloader’s
serial number? What version of firmware is currently loaded in the
autoloader?
Check
latest release of Magnum
1x7 LTO Autoloader firmware.
Use the operator panel to display information about the autoloader (see
“Viewing Basic Autoloader Information” on page 79
If your autoloader is not at the latest firmware level, use LibTool to
update the firmware (see
“LibTool—Autoloader Firmware Upgrade and
).
Tape drive serial number and firmware level. What is the tape drive’s serial
number? What version of firmware is currently loaded in the tape drive?
Check
latest release of LTO tape
drive firmware.
Use the operator panel to display information about the tape drive (see
“Viewing BAsic Tape Drive Information” on page 85
If your LTO tape drive is not at the latest firmware level, use LTOTool to
update the firmware (see
“LTOTool—Tape Drive Firmware Upgrade and
).
SCSI B
US
I
NFORMATION
SCSI host bus adapter make and model. What is the make and model of
SCSI host bus adapter connected to the autoloader? Make certain that the
SCSI adapter is LVD and that any necessary drivers for the controller are
installed.
Note:
Exabyte does not support using the autoloader on a RAID controller or
on a single-ended controller.
SCSI bus configuration. What is the configuration of the SCSI bus used by
the autoloader?
Are other SCSI devices attached to the SCSI bus?