Oss) – Exabyte MAGNUM 1X7 LTO User Manual
Page 161
O
CTOBER
2006
M
AGNUM
1
X
7 LTO A
UTOLOADER
145
P
RODUCT
L
IMITED
W
ARRANTY
Exabyte Corporation (“Exabyte”) warrants to the original End User
(“Purchaser”) that this computer product purchased from Exabyte or an
authorized Exabyte dealer (“Product”) is free from manufacturing defects
in material and workmanship for the applicable warranty period set forth
below and as stated in the Product Specification, from the date of
shipment to Exabyte's authorized dealer. In order to receive warranty
services, contact the appropriate Exabyte location shown at the following
web address,
not return Product to place
of purchase. Product returns must reference an Exabyte Return Material
Authorization Number (“RMA #”) and any Product received by Exabyte
without an RMA# will be refused and returned to Purchaser. Purchaser
will need to provide the following information:
Date hardware was purchased
Hardware type
Serial number of hardware
Company name and address; name, email address and telephone
number; name of reseller where hardware was purchased
Description of the problem with as much detail as possible
Computer type, Operating System, Backup Application used
Whether Product is used as a single drive or in a library and type of
library
Purchaser may be required to perform certain diagnostics tests on
Product prior to Exabyte issuing an RMA #. Exabyte, at its discretion,
may use new, refurbished, or reconditioned replacements parts to
perform any warranty repair or replacement of Products. Exabyte also
reserves the option to replace the entire Product with a comparable
Product or refund the then-current purchase price of the Product.
Exabyte Products or parts that are replaced or repaired under this
warranty are warranted for the remaining unexpired portion of the
original warranty period. This constitutes Purchaser's sole and exclusive
remedy in the event of a defect. Warranty registration must be
completed and verified prior to any warranty claims.
This limited warranty covers defects encountered in the normal use of
the Product during the warranty period and does not apply under the
following conditions: Product is damaged due to physical abuse,
mishandling, accident, negligence or failure to follow operating
instructions; Product is modified by Purchaser in any manner other than
that for which it was intended or otherwise approved by Exabyte,
including, but not limited to tempestizing, ruggedizing, and/or
militarizing the Product; damage or defects caused by the use of
unauthorized parts or by unauthorized service; the Product has been
subject to unsuitable operating or physical conditions outside those
recommended in Product specifications as provided by Exabyte; Product
has its serial numbers altered or removed; or Product is damaged due to
improper packaging of the warranty return to the Exabyte dealer or
Exabyte.
With respect to items manufactured or supplied by a third party which
are sold by Exabyte, you shall be the beneficiary of the manufacturer's
warranty, if any, SUBJECT TO THE LIMITATIONS STATED THEREIN.
Copies of such manufacture's warranties will be made available upon
request. EXABYTE DISCLAIMS AND EXCLUDES ALL WARRANTIES
WITH RESPECT TO SUCH ITEMS.
In the event software is provided hereunder, Exabyte warrants that, for a
period of ninety (90) days from the date of shipment to Exabyte's
authorized dealer, the media on which any software is provided are free
from defects in material and workmanship under normal use and that
the software recorded therein is properly recorded. Exabyte does not
warrant that the functions contained in the software will meet customer's
requirements, that software will be free from defects or that the
operation of the software will be uninterrupted or error free. Software is
provided on an “AS IS” basis.
EXCEPT FOR THE EXPRESS WARRANTY STATED ABOVE, EXABYTE
MAKES NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WITH RESPECT TO THIS EXABYTE PRODUCT. ALL IMPLIED
WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
EXABYTE DOES NOT WARRANT THAT PRODUCT WILL MEET ALL OF
PURCHASER'S REQUIREMENTS OR THAT OPERATION OF
PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE.
Exabyte shall have no liability or responsibility to Purchaser or any other
person for any loss or damage or any special, incidental or consequential
damages caused or alleged to be caused directly or indirectly by Product
or those items supplied or sold by Exabyte hereunder, including, but not
limited to, any interruption of service, loss of data, loss of customer
goodwill, loss of business, anticipatory profits or consequential damages
resulting from the use or operation of the Product.
In no event shall Exabyte be liable for loss of profits or any indirect,
special, incidental, or consequential damages arising out of any breach of
this warranty or in any manner arising out of or connected with the sale
or anticipated use of the product. In no event shall Exabyte be liable for
any damages whatsoever in excess of the purchase price of the Product.
This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. For products sold in North
America, the warranty term is one year. Outside North America, the
Product Warranty term is three years.
ww.exabyte.com/warranty
for current limited warranty terms and
conditions.
O
N
S
ITE
S
ERVICE
(OSS)
OSS is provided for the first year at no charge in North America. OSS is
available Monday-Friday, 8AM-5PM OSS (next business day) 7AM-6PM
MST Technical Support is provided in an effort to keep Product in, or
return Product to, good working order. Exabyte shall, at its option, repair
or replace Product, including spare parts. OSS does not assure
uninterrupted operation of Customer's Product or guarantee that Product
can be returned to good working order. OSS includes the replacement of
defective parts. Unless specified otherwise, OSS shall be performed
during normal business hours of 8:00 a.m. to 5:00 local time, excluding
Exabyte holidays. OSS does not cover accessories or consumable parts
and supplies, missing parts, or those items identified by the manufacturer
as being Customer's responsibility, nor does it cover Product installation,
relocation services, systems engineering services, programming,
reinstallation of Customer's operating system or application software,
firmware or code updates, or operational procedures of any sort.
Customer shall provide Exabyte with full and free access to Product to
allow Exabyte to perform OSS.
Exabyte requires a credit card number prior to shipping an OSS unit. You
must agree to ship the original unit back to Exabyte, using the OSS
packaging which includes the return ship label, within 10 calendar
days from the time you receive your replacement
. If Exabyte does not
receive your original unit within 10 days we will charge your credit card
for the OSS unit at the retail purchase price.
A
DVANCED
E
XCHANGE
S
ERVICE
O
PTION
The ADvanced EXchange (ADEX) Service is available at no charge during
the first year of the warranty period for customers needing a replacement
unit at the time they receive a Return Material Authorization (RMA)
number from Exabyte Service Support.
With the ADvanced EXchange Service option, Exabyte will ship a
completely reconditioned replacement unit (same configuration as
customer's purchased unit) to the customer before receiving the
defective unit back from the customer. This ADEX unit will become the
customer's unit; Exabyte will not return the original unit to the customer.
The remaining warranty on the original unit will apply to the ADEX unit.
The ADEX unit will usually ship within 48 hours, subject to availability.
Although Exabyte will ship the ADEX unit to you by best way, Exabyte
cannot guarantee the arrival of the ADEX unit on the following business
day. Exabyte can provide waybill numbers so you can work with the
carrier on any delivery problems. All deliveries shall be F.O.B. Exabyte's
shipping point.
Exabyte requires a credit card number prior to shipping an ADEX unit.
You must agree to ship the original unit back to Exabyte, using the
ADEX packaging which includes the return ship label, within 10
calendar days from the time you receive your replacement.
If Exabyte
does not receive your original unit within 10 days we will charge your
credit card for the ADEX unit at the retail purchase price.
The ADEX Service Option is available in North America, Australia,
and Europe and applies to Exabyte-branded products purchased from
authorized Exabyte resellers only.
To take advantage of the ADvanced EXchange Service Option you need
only ask for the ADEX option when speaking to the Service Support
representative while processing your RMA.
For more information about Exabyte Service Support, see
E
XABYTE
C
ORPORATION
2108 55
TH
S
TREET
B
OULDER
, C
OLORADO
80301 USA
(303) 442-4333