HP 3200m - Manual (Page 158)

156
Chapter 8 - Problem Solving and Product Maintenance EN
Incoming fax
calls are not
being answered
by the product. The answer mode might be set to Manual.
The rings to answer setting might not be
set correctly.
The answer ring pattern feature might be
turned on, but you do not have the
service, or you do have the service, and
the feature is not set correctly.
The telephone cord might not be
connected properly, or the telephone cord
is not working.
The product might be out of paper, and
the memory is full.
There might be too many devices
connected to the phone line.
The phone line might not be working.
Fax forwarding might be enabled.
A voice messaging service might be
interfering with the product answering
calls.
If the answer mode is set to Manual, the
product never answers calls. You have to
answer the phone and start receiving the
fax yourself.
Check the rings to answer setting for your
configuration. See “Setting answer mode
and rings-to-answer” in the Getting
Started Guide to determine which settings
you need.
Check the answer ring pattern feature to
make sure it is set properly. See
“Changing answer ring
patterns.”“Changing answer ring patterns”
on page 91.
See “Connecting the phone line” in the
Getting Started Guide to check the
installation, or replace the telephone cord.
Refill the paper input tray. The product
prints faxes received to memory and
resumes answering fax calls.
Try removing the last device connected
and see if the product works. If not, keep
removing devices and retrying.
Connect the product to a jack for another
phone line. Connect a telephone to the
outlet in place of the product and try to
make a telephone call to make sure the
phone line is working.
See “Using fax forwarding”“Using fax
forwarding” on page 87 to disable fax
forwarding.
Do one of the following:
• Discontinue the messaging service.
• Get a phone line dedicated to fax calls.
• Set the product to answer in Manual
mode. In Manual mode, you must start
the fax receive process yourself.
• Leave the product set to Automatic
mode and lower the rings to answer for
the product to a number below the
rings to answer for the voice mail (see
the Getting Started Guide for the limits
in your country/region). The product will
answer all incoming calls.
Problem Cause Solution