Paxar 9800 Series - Manual (Page 66)

10-6 Troubleshooting
W i n d o w s N T / L A N S e r v e r T r o u b l e s h o o t i n g
If you are having trouble printing with Windows NT or LAN Server, check the
following:
1. Make sure that you can ping the print server using the DOS or OS/2 command
P I N G i p a d d r e s s , where i p a d d r e s s is the IP address of the XCD print server.
If you cannot ping the print server, you will not be able to print.
2. Make sure that TCP/IP and lpr printing are installed and running on the
Windows NT system or the LAN Server file server.
3. If you are having problems printing to the print server from a client PC that is
connected to a Windows NTAS or LAN Server file server, verify that you can
print a job directly from the DOS or OS/2 prompt on the file server. If you can
print from the file server but not from the client, then the problem is probably
with the NetBEUI communications rather than with the TCP/IP link to the print
server. Check your file server network setup (for example, make sure that you
can print from the client to other printers on the network.
4. If you have problems with Windows NT queues locking up when the active print
job is deleted, try setting the IP timeout to one minute with the console
command SET IP TIMEOUT 1.
W i n d o w s 9 5 / 9 8 P e e r - t o - P e e r T r o u b l e s h o o t i n g
If you are having trouble printing on a Windows 95 Peer-to-Peer network, check the
following:
1. If the print server does not show up under JetAdmin on a Windows 95/98 Peer-
to-Peer network, try removing all of the Windows 95 network software from the
Network Control panel and then reinstalling them as follows:
♦
First install the IPX/SPX-Compatible Protocol, the Client for Microsoft
Networks, and the network adapter card driver.
♦ Restart the system, and then add the HP JetAdmin service.
2. Because of the many changes that have been incorporated in Windows 95/98
Peer-to-Peer printing since its introduction, it is a good idea to upgrade to the
latest version of JetAdmin (available on the HP web site at
http://www.hp.com
).