Acroprint ATR9800 - Manual (Page 6)

ATR9800 User Guide
4 Customer Support
Customer Support
Source of Support
Acroprint has support services available to help in case you have a problem with your
ATR9800 system. The following are suggested places to turn for support.
Your Dealer
If you encounter difficulty, begin by contacting the person who sold you your ATR9800
system. Your dealer is familiar with your needs and equipment and should be able to
provide you with the information you want.
ATR9800 Customer Assistance
If your dealer is unable to answer your questions, Acroprint has an ATR9800 customer
assist service available from 8AM-5PM (ET), Monday-Friday. (919) 872-5800. Support is
billable on a per call basis of $75 per hour or you may purchase an annual agreement
for $575. (If you have the optional job costing module, the annual cost is $995.) The
annual agreement provides for unlimited phone assistance on software only.