AASTRA 6730i (Version 3.2) User Guide EN - Manual (Page 70)

Line Keys and Programmable Keys
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41-001376-00 Rev 01 – 06.2013
Directed Call Pickup/Group Call Pickup Keys
Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature
using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the
extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick
up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of
incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP key, you specify the ring group (for example, extensions 2200 - 2210) that you want to moni-
tor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP key
and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP key,
selects an extension from a list, and presses the Pickup key to answer the call.
7. To temporarily stop receiving calls, press the press 2 (Unavail).
If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes
to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Available".
or
• The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an auto-
availability timer on your IP phone. Contact your System Administrator for more information.
8. To logout of the queue, press 4 (Logout).
The server no longer distributes phone calls to your IP phone.
Notes:
• Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your Sys-
tem Administrator for more information.
• DCP/GCP feature availability is dependant on your call manager. Contact your System Administrator for more infor-
mation.