In-Situ RuggedReader Operators Manual for Blue RuggedReader - Manual (Page 13)

13
0055450 rev. 002 10/07 Rugged Reader Operator’s Manual
SECTION 1: INTRODUCTION
2. Be prepared to describe the problem, including how the RuggedReader
was being used and conditions noted at the time of the malfunction.
3. If Tech Support determines that service is needed, they will ask that
your company pre-approve a specified dollar amount for repair
charges. When the pre-approval is received, Tech Support will assign
an RMA (Return Material Authorization) number.
4. Carefully pack your RuggedReader in its original shipping box, if
possible.
5. Mark the RMA number clearly on the outside of the box with a marker
or label.
6. Send the package, shipping prepaid, to
In-Situ Inc.
ATTN: Repairs
221 East Lincoln Ave.
Fort Collins, CO 80524
The warranty does not cover damage during transit. In-Situ recommends
the customer insure all shipments. Warranty repairs will be shipped back
prepaid.
Outside the U.S.
Contact your international In-Situ distributor for repair and service
information.
TIP: Please keep
your RMA
number for future
reference.