HP XP7 Storage - Manual (Page 91)

Figure 5-3 Troubleshooting Procedure When a Program Error Occurs
The following shows the procedure for handling a program error by using the
HDLM command (dlnkmgr).
Examining the Messages
Examine the messages that are output to the host syslog. If an error occurs
in an HDLM program, a message is output to syslog. Examine the content of
the message. Messages with error level E (Error) or higher require corrective
action.
Obtaining Program Information
Obtain the information that you need to report to your HDLM vendor or
maintenance company.
Use the DLMgetras utility to collect the error information. For details on this
utility and the information it collects, see The DLMgetras Utility for Collecting
HDLM Error Information on page 7-2 .
Some of the information collected by the DLMgetras utility might be cleared
when the host is restarted. Because of this, whenever an error occurs,
execute the DLMgetras utility as soon as possible.
What To Do for the Program Error
Follow the recommended actions for messages in Chapter 8, Messages on
page 8-1 .
If the error occurs again after you thought that you had resolved the
problem, use the dlnkmgr command's view operation to check the status of
the HDLM program, and then do whatever is necessary to resolve the
problem. For details on the view operation, see view (Displays Information)
on page 6-25 .
Execute the following command from the remote management client:
Troubleshooting
5-5
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