HP XP Continuous Access Software User Manual
Page 219
Table 41 General Troubleshooting Information for XP Continuous Access Journal (continued)
Corrective Action
Error
Check the pair status in the Detailed Information window,
and see
“Troubleshooting Suspended XP Continuous Access
The pair status is suspended.
If the timeout error was caused by a hardware failure, a SIM
is generated. If this occurs, call HP technical support, and
retry the XP Continuous Access Journal operations after the
problem is solved.
If no SIM was generated, wait for a while (5 or 6 minutes),
then check the pair status of the pair(s) being created or
resumed. If the pair status changed correctly, the failed
operation completed after the timeout message was issued.
If the pair status did not change as expected, a heavy
workload might have prevented the XP Continuous Access
Journal operation from being completed. In this case, retry
the XP Continuous Access Journal operation when the storage
system has a lighter workload.
If a communications error occurs between the Remote Web
Console computer and the SVP, see the HP StorageWorks
XP24000/XP20000 Remote Web Console User Guide for
instructions.
Paircreate or pairresync operation resulted in
a timeout error.
See
“Recovering a Pinned Track” (page 197)
for instructions.
There is a pinned track on an XP Continuous
Access Journal volume.
Table 42 Troubleshooting Problems with the Status of Logical Paths
Corrective Action
Description
Path Status
Make sure that the local and remote storage systems
are connected correctly via cables.
Make sure that you entered the correct serial number
(S/N) of the remote storage system and the correct
path parameters (for example, local storage system
port, remote storage system port, and controller ID).
Make sure that the topology settings for the local and
remote storage system ports are correct.
The link initialization
procedure for the remote
storage system failed.
Initialization Failed
Make sure the remote storage system is powered on,
and NVS and cache are fully functional.
Make sure that the network relay devices (cables,
connectors, switches, ESCDs, extender devices,
communication lines, and all other devices connected
to the extenders) are properly configured and
functional.
Delete the failed path. You may need to change the
minimum paths setting or delete the remote storage
system in order to delete the path. After the deletion
finishes, add the path or remote storage system.
Communication between the
local and remote storage
systems timed out.
Communication
Timeout
General Troubleshooting
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