Calling hp technical support – HP XP Continuous Access Software User Manual
Page 243
Table 46 Typical SIMs Showing the Reference Code and SIM Type (continued)
SVP Log File
SIM Generated
By
Description
Severity
Reference Code
Byte 23
Byte 22
SIM Log
Primary storage
system
A volume being used by the primary data
volume has been suspended.
A data volume pair has been suspended
at the secondary storage system.
Serious
4X
DC
SIM Log
Primary storage
system
A volume being used by the primary data
volume has been suspended.
A data volume pair has been released at
the secondary storage system.
Serious
5X
DC
SIM Log
Primary storage
system
A volume being used by the secondary
data volume has been suspended.
Path recovery is impossible.
Serious
6X
DC
SIM Log
Secondary
storage system
A volume being used by the secondary
data volume has been suspended.
A failure has been detected in the
secondary storage system.
Serious
7X
DC
SIM Log
Primary storage
system
A volume being used by primary data
volume has been suspended.
A failure has been detected in the primary
storage system.
Serious
9X
DC
SIM Log
Primary storage
system
A volume used as a P-VOL in an XP
Continuous Access Journal system made
up of multiple primary and secondary
storage systems combination has been
suspended.
A failure has been detected in other
primary and secondary storage systems.
Serious
AX
DC
Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the
problem as possible, including:
•
The circumstances surrounding the error or failure
•
The exact content of any error messages displayed on the host system(s)
•
The exact content of any error messages displayed by Remote Web Console
•
The Remote Web Console configuration information (use the FD Dump Tool)
•
The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console
For worldwide technical support information, see the HP support website:
Calling HP Technical Support 243