Compuprint 2056 - Manual (Page 52)

User Manual 2056
MAN10xxx-01 44
Phenomenon 2: The ONLINE LED and PAPER OUT LED blink, the printer beeps once.
Solutions:
The printer may be out of paper. Load paper in the printer.
Phenomenon 3: The printer sounds like it is printing, but nothing is printed.
Solutions:
1. The ribbon cartridge may not be installed properly. See chapter Installing the Ribbon
Cartridge.
2. The ribbon may be worn out. Replace the ribbon.
3. The gap adjust lever may be too high. If so, please set the gap adjust lever to the
corresponding position according to the paper thickness.
4. Check if the printer entered the overheating protective state.
Phenomenon 4: The printer makes strange noise while printing.
Solutions: Turn off the printer and check for a paper jam, a ribbon jam, or other problems.
Phenomenon 5: The beeper beeps some times and the ONLINE LED is off.
Solutions:
1. Switch off the printer and power it on again.
2. If the ONLINE LED stays off, check for a paper jam or ribbon jam. If it does, turn the
printer off and clear the jam.
3. If an error occurs when you switching between cut sheet and tractor paper, make sure
the paper select lever is in the correct position.
4. If the printer still does not work correctly, turn off the printer and contact immediately your
dealer or a specified Compuprint authorized service center or Compuprint Support for
advice
 The print is faint or uneven
Phenomenon 1: Printed characters have parts missing at the top or bottom.
Solutions: The ribbon cartridge may not be installed properly. See chapter Installing the
Ribbon Cartridge.
Phenomenon 2: The printout is faint.
Solutions:
The ribbon may be worn out. Replace the ribbon as described on chapter
Installing the Ribbon Cartridge.
 The ribbon can not move smoothly.
Solutions: The ribbon may be worn out. Replace the ribbon as described on chapter
Installing the Ribbon Cartridge.
 Dots are missing in printed characters or graphics
Phenomenon 1: A line of dots is missing in the printout.
Solutions:
The print head may be damaged. Stop printing and contact your dealer or a
Compuprint technical support to have the print head replaced.
Phenomenon 2: Dots are missing in random positions.
Solutions: The ribbon may be damaged. Replace a new one.