ProSoft Technology PS69-DPS - Manual (Page 103)

PS69-DPS ♦ CompactLogix or MicroLogix Platform Support, Service & Warranty
Profibus DP Slave Communication Module User Manual
ProSoft Technology, Inc. Page 103 of 108
May 9, 2014
6 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ............................................................. 103
 Return Material Authorization (RMA) Policies and Conditions ............. 105
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers.
Internet Web Site: www.prosoft-technology.com/support
E-mail address: [email protected]
Asia Pacific
(location in Malaysia)
Tel: +603.7724.2080, E-mail: [email protected]
Languages spoken include: Chinese, English
Asia Pacific
(location in China)
Tel: +86.21.5187.7337 x888, E-mail: [email protected]
Languages spoken include: Chinese, English
Europe
(location in Toulouse,
France)
Tel: +33 (0) 5.34.36.87.20,
E-mail: [email protected]
Languages spoken include: French, English
Europe
(location in Dubai, UAE)
Tel: +971-4-214-6911,
E-mail: [email protected]
Languages spoken include: English, Hindi