Epson Home Cinema 2350 2800-Lumen Pixel-Shift 4K UHD 3LCD Smart Gaming Projector - Manual (Page 122)

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Solutions to HDMI Link Problems
If you cannot control an HDMI device using the HDMI Link feature, try the following solutions:
• Make sure all necessary cables are securely connected and the power is on for the projector and
connected video sources.
• Make sure the cables meet the HDMI CEC standard.
• Make sure the connected device meets the HDMI CEC standard. See the documentation supplied
with the device for more information.
• Replace the HDMI cable or try a shorter one.
• Make sure the HDMI Link setting is set to On .
• Check if the device is available in the Device Connections list in the Settings menu. If the device
does not appear, it does not meet the HDMI CEC standards. Connect a different device.
• Make sure the connected devices are turned on and in standby status. See the documentation
supplied with the device for more information.
• If you connected a new device or changed any connections, make sure the CEC function is set for the
connected device. You may need to restart the device.
Parent topic: Solving Problems
Related references
Projector Feature Settings - Settings Menu
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select
your product for solutions to common problems with your projector. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing
(562) 276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are Monday through Friday, 7 AM to 4 PM, Pacific Time.