HP SmTank 5101 All-In-One Wireless Thermal Inkjet Color Printer - Manual (Page 83)

● Restore network settings and reconnect the printer. See Restore original factory defaults and settings .
● Print and check the wireless network test report and network configuration page to assist in diagnosing
network connection issues. See Print reports from the printer control panel .
● Ensure that firewalls and security software (including anti-virus, anti-spyware programs) are not
affecting the printer connection to your network.
For more information, visit www.hpsmart.com/wireless-printing .
● Use the HP Print and Scan Doctor (Windows only) to help diagnose and automatically fix network
connection issues.
You can also use this tool to find network settings, such as the network name (SSID) and password
(network key).
Fix Wi-Fi Direct connection issues
1. See Print without connecting to same Wi-Fi network (Wi-Fi Direct) .
2. Make sure that the Wi-Fi Direct icon on the printer display is on.
3. From your wireless computer or mobile device, turn on the wireless (Wi-Fi) connection, and then search
for and connect to the Wi-Fi Direct name of your printer.
4. Enter the Wi-Fi Direct password when prompted.
5. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/go/mobileprinting .
Restore original factory defaults and settings
Learn how to restore printer factory defaults and network settings.
● If you have made changes to the printer or network settings, you can restore the printer to the original
factory settings or network settings.
● If you restore the printer network settings, you must reconnect the printer to the network using the HP
Smart app. See Connect your printer to a Wi-Fi network using HP Smart (Wi-Fi models) .
● If you need to restart the Wi-Fi setup mode, retore the printer network settings.
● You can also troubleshoot network connection issues by restoring the printer network settings.
Restore printer factory defaults from the control panel
Restoring the printer to factory defaults returns all printer and network settings to the factory defaults.
1. Press the Power button and wait for the printer to completely turn off.
2. Press the Resume button and Black Copy button at the same time.
3. While holding the two buttons, press the Power button to turn on the printer.
Fix Wi-Fi Direct connection issues 77