Interphase Tech RAS Communications Controller 5536 - Manual (Page 144)

Problems and Possible Solutions
124 Interphase Corporation
LoopTest failed 1. Check the cable connection between the board and
the ISDN network.
2. Make sure the ISDN switch type configured for the
board matches the switch the board is using.
3. Check the phone number.
4. For more detailed information, see Understanding
LoopTest Messages on page 158 .
ISDN RAS Dial-
out failed The following possible solutions assume a successful
LoopTest. (If you do not know how to access the
Remote Access Setup dialog box or otherwise check
the following items, see
Index of Common Tasks on
page 177 .)
1. Make sure at least one ISDN RAS port is configured
to make outgoing calls. (On the Remote Access
Setup dialog box, select a port and click
Configure.)
2. Make sure the protocol(s) used by the remote user
(IP, IPX/SPX, or NetBEUI) are configured in RAS
dial-out protocols. (On the Remote Access Setup
dialog box, click Network.)
3. Check your user ID and password.
4. Use SynWatch to see if an ISDN connection
problem exists. See Using the SynWatch Utility on
page 139 .
5. Use SynWatch to see if a PPP negotiation problem
exists.
Problem Possible Solution(s)