Interphase Tech RAS Communications Controller 5536 User Manual
Page 146
Problems and Possible Solutions
126
Interphase Corporation
ISDN remote
station failed to
connect to the
RAS Server
If you do not know how to access the Remote Access
Setup dialog box or otherwise check the following
items, see
Index of Common Tasks on page 177
.
1. Use the Windows NT Event Viewer to see if the
Remote Access Service is successfully initialized.
2. Make sure at least one ISDN RAS port is allowed to
accept incoming calls. (On the Remote Access
Setup dialog box, select a port and click
Configure.)
3. Use Remote Access Admin from Windows NT
Administrative Tools to see if ISDN RAS
incoming ports are active.
4. Make sure your system administrator has given the
remote user the right to connect.
5. Make sure the protocol(s) used by the remote user
(IP, IPX/SPX, or NetBEUI) are configured in the
RAS server. (On the Remote Access Setup dialog
box, click Network.)
6. Use SynWatch to see if an ISDN connection
problem exists. See
.
7. Use SynWatch to see if a PPP negotiation problem
exists. Check the remote user ID and password.
Problem
Possible Solution(s)