Oki 5700 - Manual (Page 111)

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Troubleshooting 8-13
Problem Checklist
This machine is a very complex device equipped with many features and
functions which allow it to operate in different ways. Operating problems
may be due to improper programming. If a problem occurs, read through
the list of problems and solutions before calling for service.
Table 8-1: Problem checklist
Problem Action
The display is blank. Check the power cable to make sure it is firmly plugged
into the machine and wall socket. Check the wall socket
outlet to make sure that it has power. Check that the wall
socket and machine are switched on.
Nothing happens when control
panel keys are pressed. Turn the machine off, wait 10 seconds, then turn it on
again.
“PAPER OUT” is shown on the
display even though there is
paper in the paper tray. Make sure that the paper is firmly stacked in the tray.
Check for a paper jam in the machine.
Documents jam. Check documents for wrinkles, tears or other damage.
Make sure there are no staples or paperclips attached to
the document(s) and that the paper is clean and dry.
Make sure the document width is within the paper width
limits of the machine. Try making a copy of the document
on a photocopier and faxing the copy.
The machine will not dial a
telephone number. Check the power cable and wall outlet. Make sure that
the telephone line (not external telephone or handset) is
connected to the LINE socket on the back of the
machine. If an external telephone is installed, lift the
handset and check for a dial tone. If there is no dial tone,
there may be a problem with the telephone line. If there
is a dial tone, the machine may be using the wrong
dialling method (pulse or tone) for the region. If
alternating tones are heard instead of dialling pulses and
the region uses pulse dialling, refer to the MF/DP user
function setting in Dialling / Incoming Call Parameters.