Triton 97XX Series Operation Manual - Manual (Page 247)

TRITON SYSTEMS, INC.
SECTION 9 - Customer Transactions O
PERATION
M
ANUAL
- M
ODEL
97XX-Series
9-2
Introduction
The daily operation of the Cash Dispenser is quite simple and
straightforward. Once the terminal has been properly configured
(see Section 3, Setup), the only management functions that will be
used on a regular basis are the CLOSE and JOURNAL functions
(see Section 5, Management Functions).
This section discusses the day-to-day operation of the Cash Dis-
penser from a customer standpoint.
Customer Transactions
A customer begins a transaction on the Terminal by inserting their
ATM card into the card reader of the terminal. The card must be
inserted so that the magnetic stripe can be scanned by the card
reader’s sensor. If the customer inserts the card incorrectly, a
warning message will be displayed, accompanied by several beeps
to get their attention.
If there is a problem reading a card, make sure it is being inserted
correctly. Most problems are the result of inserting the card incor-
rectly.
Once the card has been read in successfully, a surcharge screen,
if applicable, may be displayed (the surcharge screen may be dis-
played at the end of the customer’s transaction selection). The
customer must then enter his secret Personal Identification Num-
ber, or PIN or code. Once the PIN has been entered, the transac-
tion type and account are selected, and the desired amount of the
transaction, if needed. The transaction will be processed, typically
in a matter of seconds.
If the transaction was processed successfully, the customer is
prompted to retrieve the requested cash (for withdrawal transac-
tions) and/or the applicable transaction receipt, as needed. If the
transaction was declined, a short receipt indicating the problem is
printed.
Figures 9-1, Transaction Flow shows the sequence of screens and
operations that would be presented during typical Withdrawal,
Transfer and Balance Inquiry transactions. Table 9-1, Transaction
Flow Description, provides an explanation of each step of the se-
quence shown in Figure 9-1.