Triton RL5000 User Manual - Manual (Page 12)

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M
ODEL
RL5000 S
ERIES
U
SER
M
ANUAL
• Take photographs of the damaged packaging prior to opening the boxes. If this
is not possible, make note of key points, such as whether the equipment is on a
pallet, if the banding is intact, how the boxes are damaged, etc. Keep all of the
packaging for inspection by the shipping company.
• If you unpack the equipment, take photographs of the damaged equipment. If
this is not possible, make note of the damages.
• You must file a claim with the shipper for shipping damages immediately after
reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen
carrier the policies and procedures regarding shipping damage claims prior to se-
lecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition,
Triton will work with you to arrange for a replacement unit to be shipped as soon as
possible. The purchaser will be billed for the replacement unit. Triton’s repair
technicians will repair the damaged unit after it is returned to our facilities. We will
credit the purchaser’s account for the full purchase price of the damaged unit, minus
the cost of returning the unit to “like new” condition. Under no circumstances does
Triton authorize anyone to complete structural damage repairs in the field. There-
fore, we will not ship primary structural parts, such as a cabinet head or main cabinet
body for repair in the field.
Authorized Installation and Service Providers
Triton utilizes several nationwide and regional authorized third party maintenance
providers. Triton recommends all ATMs be installed and serviced by service tech-
nicians certified by Triton. This includes authorized third party service technicians
and technicians who have been factory trained by Triton to service ATM equip-
ment. Installation or repairs attempted by unauthorized service technicians may
void the warranty or warranty claims denied on the product.
Please contact Triton’s Technical Services department at (800) 259-6672 for a list of
our third party service providers and/or to obtain information on the requirements
and procedures for becoming a certified Triton service technician.
• If possible, call the shipping company before the driver leaves your delivery
site. Make note of the damage on the “receipt of delivery” paperwork. If this is
not possible, call them as soon as possible to report the damage.