Rl5000 s, Communication problems – Triton RL5000 User Manual User Manual
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M
ODEL
RL5000 S
ERIES
U
SER
M
ANUAL
4.
Insert and remove an ATM card. If
no error message is received, but
card still can’t be read, contact your
service provider. If an error
message is received, continue with
the next step.
5.
From the screen, enter
Management Functions >System
Parameters >Restart the
Terminal. The terminal will
initiate a shutdown/power up
sequence.
6.
Access the Management
Functions again and re-attempt the
Scan Card option. Try to read a
card. If the problem still exists,
contact your service provider.
Can’t Insert Card Fully
1.
Open the ATM control panel to
allow light to shine through the card
reader slot. Examine the slot from
the rear of the card reader.
2.
If a foreign object is discovered,
try to dislodge it. First, shut the unit
down by entering Management
Functions > System Parameters >
Shut Down the Terminal. When
prompted, turn power OFF on the
ATMs power supply.
3.
Use a thin, smooth strip of
cardboard or wood (such as a
tongue depressor) to remove the
obstruction. Turn power ON.
Communication Problems
Follow these steps to recover from “Sys-
tem Unavailable” and “Communication
Error” conditions. (Dial-up only)
1.
From the screen, enter
Management Functions >System
Parameters >Restart the
Terminal. The terminal will
initiate a shutdown/power up
sequence. If the problem still
exists, continue with next step.
2.
Open the ATM control panel. Plug
the base unit of a telephone (NOT
the handset) into the phone cable
connected to the phone line
adapter.
3.
Listen for a dial tone. If there is a
dial tone, unplug the telephone and
reconnect the cable to the adapter.
Close the ATM control panel.
Contact your service provider.
4.
If there is no dial tone, plug the
telephone into the wall jack for the
ATM phone line. If there is no dial
tone, there is a facility phone line
problem. Contact your telephone
service provider for assistance.
4.
Close the ATM control panel. Test
the card reader. If a card still cannot
be fully inserted, contact your
service provider.