Triton RL5000 User Manual - Manual (Page 14)

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M
ODEL
RL5000 S
ERIES
U
SER
M
ANUAL
Questions on Operation of Equipment
Technical support is available to owners of Triton equipment and to qualified ser-
vice personnel. When calling for help with the configuration or operation of a
Triton product, the caller must provide either positive identification as a service
technician or the serial number of a Triton terminal. Technical support is provided
during normal business hours for the life of the product.
When calling for help with an operational problem, please have available informa-
tion pertaining to the nature of the trouble. This includes the type of equipment,
examples of what is or is not happening, and the name of the processor that sup-
ports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and
fund status must be directed to the processor. Triton does not have access to the
information needed to answer questions relating to specific transactions.
CONTACT INFORMATION
TRITON SYSTEMS
21405 AVENUE B
LONG BEACH, MS 39560
Sales:
1 (800) 367-7191
1 (228) 868-1317
1 (228) 868-0437 (Fax)
Service:
1 (800) 259-6672 (Technical Support)
1 (228) 575-3229 Fax (Technical Support)
1 (228) 868-0859 Fax (Parts)