Triton RL5000 User Manual User Manual
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E
RROR
R
ECOVERY
ERROR RECOVERY PROCEDURE
15
1.
Attempt to Reset Terminal Error. If the error condition is cleared, go to
Step 2. If the error condition is not cleared, go to Step 4.
2.
If the error clears, perform a Test Dispense to provide an additional level of
assurance that the ATM is fully operational. After completing the Test
Dispense, continue with Step 3.
3.
If the Test Dispense was successful, return to the Customer Welcome screen
and resume normal operation. If the Test Dispense was not successful,
continue with Step 4.
4.
Follow the Printer Paper Replenishment procedure to access the printer.
Check for conditions that could cause paper jams, such as crumpled or
bunched paper, foreign objects, or other blockages of the printer take-up
slot, etc. Make sure there is an adequate level of paper on the receipt paper
roll. Load a new paper roll if necessary. After checking the printer, continue
with Step 5.
5.
Attempt to Reset Terminal Error using the procedure in Step 1. If the error
condition is cleared, perform a Test Dispense according to the procedure in
Step 2. If the Test Dispense was successful, return to the Customer Welcome
screen and resume normal operation using the procedure in Step 3. If the
error condition has not been cleared, go to Step 6.
6.
If the error condition was not cleared after following the steps outlined
above or occurs again after a period of normal operation, contact your service
provider for assistance.