Check terminal components – Rockwell Automation 2711PC-xxxx PanelView Plus 6 Compact Terminals User Manual User Manual
Page 147
Rockwell Automation Publication 2711PC-UM002B-EN-P - April 2014
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Troubleshooting
Chapter 8
Check Terminal Components
This section provides tips on how to isolate anomalies with the display, touch
screen, keypad, attached keyboard, or mouse. If you are unable to resolve the
anomaly, replace the touch screen display module (1000) or the terminal
(400-600).
Table 55 - Resolving Anomalies with the Touch Screen
Symptom
Recommended Action
The display does not have a touch screen.
Check the catalog number of the unit. Verify that your display is a touch screen by looking at the label on the
terminal.
The touch screen is not operating correctly.
Calibrate the touch screen:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Input Devices>Touch
Screen>Calibration.
• From the control panel on the terminal desktop, open the Touch dialog box and click the Calibration tab.
The calibration requires five screen touches. When the touches do not converge to a satisfactory calibration, you are
asked for additional screen touches. The process continues until a valid calibration is performed.
A touch screen that does not calibrate is not present or is not functioning properly. Replace the touch screen display
module (1000) or the terminal (400-600).
Touch input and dragging is inaccurate.
The screen cursor is not visible.
Verify that the cursor is enabled:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Cursor.
• From the control panel on the terminal desktop, open Display and click the Advanced tab.
The touch screen does not accept touch input.
Attach a USB mouse to check whether the issue is with the touch screen or the application:
• If the mouse works, but the touch screen does not, then the touch driver or touch screen is not functioning
properly.
• If both the mouse and the touch screen are not working, then it is an application issue.
Table 56 - Resolving Anomalies with the Display
Symptom
Recommended Action
The display is dim or unreadable.
Check the brightness setting:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Display Intensity.
• From the control panel on the terminal desktop, open Display and click the Backlight tab.
The backlight is turning off or dimming the display
unexpectedly.
Check the screen saver settings:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Screen Saver.
• From the control panel on the terminal desktop, open Display and click the Screen Saver tab.
A start-up error appears during startup.
Record the message and check the start-up error messages table on
Table 57 - Resolving Anomalies with a Mouse
Symptom
Recommended Action
The mouse is not operating correctly.
Check the USB cable and connection. Detach and then reattach the mouse. Restart or reset the terminal.
The screen cursor is not visible or the mouse settings need
adjusting.
Check if the screen cursor is disabled:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Display>Cursor.
• From the control panel on the terminal desktop, open Display and click the Advanced tab.
Check the mouse setting:
• In FactoryTalk View ME Station Configuration mode, press Terminal Settings>Input Devices>Mouse.
• From the control panel on the terminal desktop, open the Mouse dialog box.
The mouse is a USB composite device (keyboard + mouse).
Attach a standalone USB mouse.
For a list of compatible USB devices, go to the knowledgebase at the Rockwell Automation technical support site
The USB mouse does not work.
The mouse can be noncompliant. Replace the USB mouse. Try a different model or manufacturer. If attaching a new
mouse resolves the anomaly, then the old mouse was noncompliant.
For a list of compatible USB devices, go to the knowledgebase at the Rockwell Automation technical support site