ADS Environmental Services RainAlert II QR 775008 A2 - Manual (Page 123)

Maintenance and Troubleshooting 6-17
Problem Monitor establishes a connection, but does not respond
to any message.
Possible
Causes
Cabling may be loose.
Lightning protection module may be damaged.
Modem in monitor may be faulty.
Possible
Solutions
Listen for noise at the site using a field phone. If noise is
present, inspect the wirings and replace wiring if
necessary.
Replace the lightning protection module.
Contact telephone company.
Collect the data from the monitor on site using the serial
cable, and replace monitor if defective.
Contact your regional ADS representative.
Problem Monitor does not deliver alarms through emails or text
messages.
Possible
Causes
SIM card is missing or improperly installed.
Text message or email address entered for alarm
delivery is incorrect.
SIM card address address is not valid.
AT&T account has not been activated or set up
correctly.
Possible
Solutions
Verify the presence and proper installation of the SIM
card.
Verify the correct cryout address for alarm notification
through emailing or text messaging.
Verify the SIM card address begins with
166.219.XXX.XXX and does not include leading zeroes.
Verify that AT&T activated and correctly set up account.
Contact your regional ADS representative.