Dell PowerVault 136T LTO/SDLT (Tape Library) - Manual (Page 75)

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Troubleshooting: Dell™ PowerVault™ 136T LTO Library User's Guide
When a failure occurs, the PowerVault 136T LTO Library firmware performs error recovery and reporting. If the failure requires a service call, two-
byte Service Action Codes (SACs) are generated and posted to the Operator panel. The following list details the two-byte definition.
l nn represents the Service Action Code
l xx represents the modifier to the Service Action Code
¡ 00 represents the Main Controller
¡ 10 represents the Picker Controller
¡ 20 represents the Display Assembly
¡ 3x represents the Drive Sled
n x represents the Drive ID
¡ 40 represents the SCSI Controller
¡
50 represents the Remote Management Unit (RMU)
When an operator intervention is required, a message is generated at the Operator Panel. See Table 2 for operator intervention messages and
parameters.
Additionally, information messages that relate to the current operation are posted to the Operator panel. See Table 3 .
Service Action Codes
Table 1 lists the SACs and the corresponding actions that the operator can take. If the stated remedy does not clear the SAC code, information
about how to contact Dell Customer Support is located in the
Getting Help section.
Table 1. Service Action Codes
Service Action Codes Operator Intervention Messages
Operator Information Messages Firmware Download Procedure
Reported
SAC
Perform these actions
01 xx
Type 1 Software errors including Microcode and Operating System errors.
Power Off and On the PowerVault 136T LTO Library to recover from the error. Use the Rear Switch to perform this action, wait at
least one minute between power Off and On.
02 xx
Type 2 Software errors including Microcode Logic and Operating System errors.
Power Off and On the PowerVault 136T LTO Library to recover from the error. Use the Rear Switch to perform this action, wait at
least one minute between power Off and On.
03 xx
Type 3 Software errors including Microcode Logic and Operating System errors.
Power Off and On the PowerVault 136T LTO Library to recover from the error. Use the Rear Switch to perform this action, wait at
least one minute between power Off and On.
04 xx
Type 4 Software errors (Inter Processor) including Microcode and Operating System errors.
Power Off and On the PowerVault 136T LTO Library to recover from the error. Use the Rear Switch to perform this action, wait at
least one minute between power Off and On.
05 xx
A permanent Operating System error occurred.
Power Off and On the PowerVault 136T LTO Library to recover from the error. Use the Rear Switch to perform this action, wait at
least one minute between power Off and On.
Contact Dell Customer Support .
10 xx
Barcode scanner communications failed.
Retry the failing operation.
Power Off and On the PowerVault 136T LTO Library to recover from the error. Use the Rear Switch to perform this action, wait at
least one minute between power Off and On.
Contact Dell Customer Support
11 xx
Barcode scanner communication is OK, data received from the Barcode scanner is bad.
Ensure that the barcode label was supplied by Dell or a Dell approved vendor.
Contact Dell Customer Support